By Jason Given - July 2026 - 7 min read
If you are in immediate danger, call 000.
If you are experiencing domestic violence or coercive control, call 1800RESPECT (1800 737 732) for confidential support 24 hours a day, 7 days a week. You do not have to be in physical danger to call - financial abuse and controlling behaviour are reason enough.
Whether you are refinancing to keep the family home, buying your partner out, or starting fresh with a new loan - your broker needs financial documents to assess what is possible. This guide explains what those documents are and how to gather them safely, especially if your situation is complicated or you need to be discreet.
Every lender in Australia requires proof of your income, your debts, and your assets before they will approve a loan. This is a legal requirement, not a choice your broker makes. Without these documents, we cannot submit an application or give you an accurate answer about what you can borrow.
The good news is that you do not need everything at once. We can work with what you have and help you figure out how to get the rest. Many of our clients gather documents gradually over a few weeks, and that is perfectly fine.
This list might look long, but most of these are things you can access through online banking or by calling the right institution. You do not need certified copies - photos and screenshots are fine to start with.
Usually the last two payslips. If you are paid weekly, the last four. These show your current income, tax withheld, and any salary packaging. If you receive child support or Centrelink payments, we will need evidence of those too.
The last 90 days of transaction history for every account in your name or jointly held. This includes savings accounts, everyday accounts, and any accounts where your salary is deposited. Lenders review these for living expenses and spending patterns.
The most recent statement for any existing mortgage or home loan. This shows the current balance, interest rate, repayment amount, and the names on the loan. If you cannot find a statement, your lender can provide one over the phone or through their app.
The latest annual statement or a recent login screenshot showing your balance. Super is considered part of the asset pool during settlement, and some lenders also consider it when assessing your overall financial position.
The last two years if you are self-employed. PAYG employees usually only need the most recent. You can download your notice of assessment from your myGov account linked to the ATO. If you have never set this up, your accountant can provide a copy.
Credit cards, personal loans, car loans, HECS-HELP balance, buy now pay later accounts. Anything you owe money on, even if it is in your partner's name alone. Your broker needs the full picture to give you an accurate assessment.
You do not need all of this before we can talk.
We can have an initial conversation with very little paperwork. Start with what you can easily access, and we will guide you on the rest.
Book a confidential chatIf your partner monitors your devices, checks your email, or controls the household finances, you need to be thoughtful about how you collect this information. Here are some practical approaches our clients have used.
If you can see a document on screen or on paper, take a photo with your phone. Photos do not leave a download trail in your browser history or banking app. Make sure the text is readable, and send it to a private email address or save it to a secure cloud folder when you are somewhere safe.
Public libraries across Australia offer free computer and internet access. You can log into your banking, super fund, or myGov from there and download or print what you need. Library computers clear your browsing history automatically, and nobody at home will see what you accessed.
You can call your bank, super fund, or the ATO and ask them to send documents to a different address or email. If you are a named account holder on a joint account, you have the legal right to request statements. Most institutions will post or email them within a few business days. You do not need your partner's permission.
Create a new email address that your partner does not know about. Use it for all communication with your broker, lawyer, and financial institutions. Gmail, Outlook, and ProtonMail are all free. Choose an address that does not include your name if you are concerned about someone finding it.
Once you have signed a privacy consent form, your broker can contact lenders, super funds, and other institutions directly to obtain statements and balances. This takes the pressure off you and leaves no trace on shared devices. Let us know if you would prefer this approach.
Once you have gathered documents, you need somewhere safe to keep them. Here are some options.
Create a folder in Google Drive, iCloud, or Dropbox using your private email account. Give it a generic name like "Recipes" or "Work Training" rather than "Separation Documents". Make sure the account is not linked to any shared device or family sharing plan.
If you have someone you trust completely, ask them to hold a USB drive or printed copies for you. This keeps the documents completely off your devices. Choose someone your partner would not think to contact or who would not share information with them.
We store all client documents securely and confidentially. If you send documents to us directly, they are held in our secure system and your partner cannot access them. Many of our clients in sensitive situations send documents to us as they gather them, rather than storing them at home.
Gathering documents is about protecting yourself and understanding your position. It is not about gaining an advantage or making changes that could escalate the situation or complicate your legal standing.
Jason made the whole process feel safe. I could send him documents as I found them, and he never made me feel rushed. He just quietly got everything ready so that when settlement came through, we were ready to go.
1800RESPECT - if you feel unsafe or are experiencing family violence: 1800 737 732
Lendology - confidential separation finance advice: 08 8270 5138
National Debt Helpline - financial counselling: 1800 007 007
Family Relationship Advice Line: 1800 050 321
Legal Aid - free legal help in every state and territory: find your state's number
See our full support resources page for more help.
We are not just explaining the process. We arrange the actual finance: refinancing into your sole name, funding a partner buyout, or setting up a new loan independently after settlement. We work with a panel of over 60 lenders to find the one that fits your situation.
Once the legal side of your property settlement is resolved, the next step is usually a financial one. That is where we come in.
Jason and Steve also help clients with first home loans, refinancing, and investment lending at lendology.com.au.
True wellbeing begins at home.
Book a time with Jason or Steve. Confidential. No cost. No obligation.